If you disagree with any part of these terms and conditions, please do not use our website and do not purchase our products ans services.
SpamTrawler reserves the right to amend or update the terms & conditions at any time, with or without notice.
The content of the pages of this website is for your general information and use only.
It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
You are accessing this website at your own risk.
SpamTrawler or any other party involved in the design, development or delivery of this website ARE NOT RESPONSIBLE for any direct, incidental, indirect or deliberate damage caused by accessing this website.
SpamTrawler is also not responsible for any damage brought to your equipment, including virus infection, caused by accessing, using or displaying this website or by downloading any information and/or media from this website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites.
These links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s).
We have no responsibility for the content of the linked website(s)
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Republic of Ireland.
Any communication or materials you transmit to publicly accessible areas such as: Forums and Blogs of this website, will be regarded as non-confidential and non-proprietary.
This information can be used by SpamTrawler for any purpose, including its reproduction, disclosure, transmission or publication.
Furthermore, SpamTrawler can use any idea, concept, know-how or technology included in any of your communications by means of this website for any purpose, including development or marketing its own products.
You are not allowed to transmit through this site or by email any illegal, defamatory, slanderous, threatening, obscene, scandalous, instigating, pornographic, profane materials or any other kind of material that constitutes or can be labelled as an offence against persons or organizations, involving civil liability or instigating to breaking state laws.
The SpamTrawler Software is supplied by SpamTrawler, and is licensed, not sold, under the terms of the EULA.
SpamTrawler reserves all rights not expressly granted to you and SpamTrawler retains the ownership of the Software.
License holders are not permitted to “borrow”, “lend” or “sell” licenses to any third parties except in the case of Owned License Transfers as detailed later on in the agreement.
Any licenses found to be being used in this way will be revoked without recourse.
SpamTrawler reserve the right to refuse service at their discretion.
End User License Agreement
The EULA Agreement is included in product download packages.
By installing, copying, or otherwise using SpamTrawler, you agree to be bound by the terms of the EULA.
Renewals & Payments
Payments are accepted via PayPal and AlertPay.
Leased licenses automatically renew until cancelled.
Payment is due on the anniversary of the date of signup each month.
If payment is not received within 5 days of the due date, SpamTrawler will suspend the license until full payment is received and reserves the right to suspend any and all related services for the account in question.
For services, payments are due in advance of any work commencing.
For larger custom development services, payments may be split into multiple payments, commonly consisting of a 50% deposit prior to any work commencing, and the remainder upon completion, however this option will only be offered at SpamTrawler’ discretion.
Should we receive a chargeback or disputed payment, all services will be revoked until any disputed amounts have been repaid, plus any fees incurred which are typically $20 per chargeback.
All licenses are issued once the order has been accepted by SpamTrawler.
Should your payment turn out to be fraudulent, the license will either be suspended or your order rejected and you will be expected to repay the amount + any fees incurred.
Our professional setup & installation services usually take between 24 & 48 hours to complete, but this is not a guaranteed turnaround time, and at peak times such as new releases, they will often take longer.
30 Day Money Back Guarantee
In the unlikely event that you are not completely satisfied with our software, we are happy to provide you with a full refund of the cost of your license.
To claim a refund under the money back guarantee you simply need to open a Support Ticket with our Sales Department within 30 days of the original purchase date, stating why it was not to your satisfaction and your money will be refunded in full.
The Money Back Guarantee applies to new clients only, and applies to the license cost only – any service related charges for services that have been completed are not eligible for refund.
To clarify, a new client is determined by both the registered client information and the domain that the SpamTrawler license is installed on, meaning that if there is a record of SpamTrawler having been used in the past by either the same client, or on the same domain, then you will not be eligible for refund under our Money Back Guarantee.
Cancellations & Refunds Policy
Leased licenses may be cancelled at any time.
No notice period is required, and the cancellation will be effective from the date the cancellation request is confirmed via a support ticket.
To request cancellation, please open a support ticket with our Sales department.
Any monies paid for leased license renewals prior to a cancellation request being submitted are non-refundable.
The same applies to any services, where once the service has been started, any fees paid also become non-refundable.
SpamTrawler reserves the right to cancel service and access to the service at any time.
If a customer breaks the terms of the SpamTrawler EULA or Terms of Service, a refund will not be available.
Refunds are only issued for software failure.
Refunds are not issued for server failure/issues, lack of features or if your server does not meet the Software Requirements.
Refunds are determined on individual circumstances and only issued once our technical staff determine that SpamTrawler has a fault causing it to not run on your server.
Installation charges are not refundable under any circumstances.
Refunds are not available after 1 month from the purchase date.
License Transfer Policy
We allow owned licenses bought directly from us to be transferred providing 90 days have passed from the date of purchase.
Licenses obtained through a reseller cannot be transferred.
Before any sale or transfer, the existing owner should contact us to verify eligibility.
Then once ready to be transferred, we will issue an invoice for the license transfer fee which is currently $20, and once paid need to be supplied with the name, email and address details of the new owner for the license to be transferred to.
The SpamTrawler website and software contain material & references to many companies that the SpamTrawler Software is integrated with for payments & other related services.
This material includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
SpamTrawler and the SpamTrawler logo are coyright of SpamTrawler.
All rights reserved.
All other trademarks are the property of their respective owners.